Personalization may be the key to competing with Amazon- Business Insider
AI-based recommendations, Article, Artificial Intelligence, Cognitive Intelligence, CRM strategy, Customer Experience, e-commerce, Recommendation Engines
- November 7, 2017
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via Personalization may be the key to competing with Amazon by Daniel Keyes This story was delivered to BI Intelligence “E-Commerce Briefing” subscribers. To learn more and subscribe, please click here. Most shoppers, 57%, are looking for something specific when they shop on Amazon, and 63% know what they want beforehand, according to a report from…
