via biometricupdate.com Twice as many consumers in emerging markets support retail facial recognition for purchase security New Topography of Retail Using facial recognition to ensure purchase security is a good idea according to 61 percent of consumers in emerging markets, but only 26 percent of those in developed markets, according to a global survey by…
this “conclusion” wasn’t said by Glossy, it is said by me: look and learn, this is the (scaring but guaranteed) future of retail brand, who’s not investing in the OWN channels! It’s a final warning, as the giant’s business model had come to a complete roll-out…and it’s not about B2B, of course not! 😉 via…
via Four Steps to Modernizing Your CX with Bots and AI By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer interactions, differentiate…
via apparelmag.com Data by Design: Letting the Customer Decide What’s In Fashion By Susan Olivier “Companies are gradually recognizing the opportunities that big data and other technologies bring to improving the way they design for and interact with their customers. As retailers continue to adopt these solutions, we continue to come closer to a…
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