Organizations must address ethics in AI to gain public’s trust and loyalty- Capgemini Research Institute
- August 5, 2019
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The ethical use of AI is becoming fundamental to winning people’s trust, a new study from the Capgemini Research Institute has found. As organizations progress to harness the benefits of AI, consumers, employees and citizens are watching closely and are ready to reward or punish behavior. Those surveyed said that they would be more loyal to, purchase more from, or be an advocate for organizations whose AI interactions are deemed ethical.