Coach, council and correct team to achieve personal and professional business objectives, Ensure Customer Service functions as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries, Analyze and participate in the development of operational processes and escalation procedures, Perform training needs assessments to identify opportunities and provide effective recommendations for service delivery improvements and value add to customer relationships, Ensure department and staff is trained and ready to provide excellent customer support with all new product and program releases, Develop and manage return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all customer service delivery issues are resolved, Work closely with Sales Operations team to develop, review and deliver customer & sales related reports, Participate in the implementation of new Oclaro ERP system to ensure efficient implementation of necessary customer service and order management processes – develop requirements documents, perform testing, approve system, process and staff readiness to proceed with “go-live”, May include other short-term tasks such as shipping/receiving as needed to ensure business continuity, Proven success/experience managing a customer service team in a high tech business environment, Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customer and Oclaro, Time management – ability to minimize operational turn-around-time and issue resolution time, General understanding of high tech OEM sales process and in-depth knowledge of related customer service functions, Effective presentation and public speaking skills, Good Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving, Proficient computer skills including Microsoft Office applications, Knowledge of SAP/ORACLE (especially Order Management Modules), Ability to perform duties in the presence of time constraints and customer pressure, Customer Issues support/resolution for designated territory/Sales Managers, Manage SAP/Oracle order entry and management from receipt to fulfillment, Customer focus and relationship management, Continual liaison with global Customer Service team, Planning, Sales and Operations, Maintain and manage all aspects of the VMI (consignment) process where relevant, Bachelor’s degree (B. With the 23 sales resume objective samples and tips shared in this post, you can easily create the best objectives for your sales resumes whenever you need to make one. It is the responsibility of the manager to cover the schedule should the clinic not be adequately staffed for any reason, 5 yrs Leadership & Management Experience in sales with total responsibility of 8 or more employees, Open schedule & Full-Time Commitment (see below), Excellent attention to detail, organizational, & time management skills, Ability to create and manipulate Excel spreadsheets & Word documents, Must be results oriented and able to meet monthly sales goals & objectives, Ability to Sell memberships and deliver great customer service to existing and new members, Ability to identify and problem solve, set expectations, goals and delegate tasks, Ability to effectively communicate expectations to team, Able to communicate up-line information to Franchise Owner & Operations Manager, Leadership skills in coaching, mentoring, motivation, and people management, Generates quotes for new motor and motor repairs, Gathers & records cost information from historical data, supplier quotes, and internet manufacturing, Ensures customer commercial terms and conditions and quality requirements are properly negotiated and documented in each order entry, and that the service center complies with those requirements, Plans, negotiates, and expedites services and material requirements for each order with outside vendors and internal resources, Ensures consistent cross-regional pricing is applied to quotes, Discusses scheduling with production to ensure 100% On Time, On Spec, On Budget metrics, Serves as Primary Customer Support Contact, and liaison for maintaining relationships with customers and internal production resources, Generates order progress reports for customers, Creates Bill of Materials and parts specifications, Coordinates and assures timely responses to customer requests, Identifies and resolves customer inquiries and complaints, Assists customers and internal teams (operations, sales, etc) in understanding capabilities and providing correct quotes/information to customers re cost and timeline of services to be performed, Interacts with external sales teams to quickly and accurately provide quotes for new motors or repairs, Provides scope of work and identifies issues for motors needing repair or replacement, Process and expedite, customer orders assuring the information is complete and accurate using a computerized order processing system, Perform a variety of administrative functions such as verifying, assigning, recording, and distributing customer inquiries and order transactions, Interface with customer and sales organization on order acknowledgement, Minimize or eliminate potential problems by reviewing customer specifications and arranging changes or other measures to effectively meet customer requirements, Under direction, initiate the procurement of selected materials and services necessary to complete client's transactions in accordance with sound purchasing practices and procurement principles, Work closely with the manufacturing team to assure customer delivery dates are met, Generate weekly shipping reports for Sales, Generate Troops Control and Support Agreement Letters for shipments as well as Order Acknowledgements, Maintain and ensure proper documentation and adherence to defined processes, procedures and reporting, Setting up new accounts, preparing correspondence and reports and maintaining records, Responsible for contract administration and proposal administration, Bachelor's degree in business administration or related discipline plus up to 3 years of experience, or alternatively, an Associate degree with 5 years of experience (or equivalent), or highschool diploma or GED with 7 years of experience, Experience with interacting with customers, and Quality Systems and Operational Excellence experience, Experience and strong working knowledge of SAP ERP systems, including master data maintenance highly preferable. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer … To write a resume objective, mention the job title you’re applying for, add 2–3 key skills, and say what you hope to achieve in the job. A customer service resume objective is a component of resumes that briefly describes the skills, experience and abilities you can bring to a position. The resume objective statement is a concise summary of your skills and strengths as they relate directly to the sales job opportunity. Management and oversight of the Inbound Sales and Customer Service functions ensuring all operational metrics, including but not limited to Upgrades/Sales, QA Performance, Compliance Objectives, Service Levels, Occupancy/Shrinkage, and Claims Management are achieved to deliver world class customer service for HomeServe customers To secure employment with a reputable company, where I can utilize my skills and busi… Customer service resume samples will help you write a resume and get hired easier. Customer Service Resume Objective Examples of resume objectives for positions in Customer Service. Try one of these examples when applying for sales jobs. There are plenty of opportunities to land a Customer Service Sales Associate job position, but it won’t just be handed to you. Refer to: Customer Service Resume Example. Tailoring your objective can show the hiring manager your interest in the specific role you’re applying for. An Inside Sales position requires that you have the ability to strike a balance between aggressively selling products or services and providing world-class customer service. Name and contact information2. and communicates with Sales to improve Salespersons' awareness of the status of their customers, Evaluates inventory, production and transportation issues in order to coordinate customers' orders, Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Example: Cover letter is page 1 and then resume is page 2 all in one attachment, It is required that you submit a cover letter which includes the following: the courses you are currently taking, why you are interested in interning for the specific department, the timeline you are looking to intern and how many hours and days you are available for this internship, Responsible for the management, promotion and generation of Sales Support Activities in Nordic region, Assist the sales team achieve their revenue number by alleviating them of all Operational admin tasks, Manage an efficient inbound query handling service from Sales, distributors, Resellers & End-Users coming first point of contact for all operational queries, SME for Sales force support account creation, assignment and opportunity management, ensuring sales pipeline records are updated accordingly, Communication, training and educating customers on pricing, applicable systems, processes and procedures, Propose and implement standardisation for customer service processes, Minimum of 2 years previous experience in a similar Sales/Customer support role, Fluent knowledge in both written and spoken English and any Nordic language (Swedish, Norwegian, Danish, Finnish), Business or other relevant 3rd level qualification desirable, Able to streamline continuous improvements to existing processes and procedures, Able to evolve the role according to business needs, adding value to the existing role, B.A.
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