Tag: mobile technology

AR813A Retail technology

Consumers like self-service more than associate interaction, reveals survey- Retail CX

via retailcustomerexperience.com Consumers like self-service more than associate interaction, reveals survey If consumers have a choice they’re more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey. The survey revealed that 66 percent of shoppers preferred self-service and self-checkout is by far the most preferred solution with…

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