Tag: Gartner

Retail: The Experience They Crave, The Data You Need

Retail: The Experience They Crave, The Data You Need- CTA Blog

via CTA Blog Retail: The Experience They Crave, The Data You Need by Robin Raskin The internet was created to share information, but it’s e-commerce that fuels it. While e-commerce sites still only account for about 12 percent of purchases, a converging world driven by customer engagement and physical and online data is now the…

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1/26/2017 — Seattle, Washington, USA

Caffe Umbria, Ballard, Seattle, Washington

Concur

Photograph by Stuart Isett/Concur.

Artificial Intelligence: What’s Now And Next In IoT-Driven Supply Chain Innovation- DigitalistMag

via Artificial Intelligence: What’s Now And Next In IoT-Driven Supply Chain Innovation by Marcell Vollmer As with most people, coffee is one of the most important rituals in my morning routine. There’s something about the aroma and taste that kick-starts my ability to have a great day. So imagine my surprise when a favorite coffee…

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Four Steps to Modernizing Your CX with Bots and AI – Apparel Magazine

via Four Steps to Modernizing Your CX with Bots and AI  By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer interactions, differentiate…

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SiliconRepublic: 15 very fashionable start-ups from Milan to watch in 2018

via 15 very fashionable start-ups from Milan to watch in 2018 by John Kennedy Milan is not only the fashion, financial and industrial capital of Italy, it is also Italy’s biggest start-up hub. Milan boasts a lively start-up scene that is bolstered by generous government tax measures and legislation (Ireland take note) and the momentum…

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colored pencil set

Why Retailers Are Racing to Crack the Personalization Code – Emarketer

via emarketer.com Why Retailers Are Racing to Crack the Personalization Code  Study suggests $800 billion is at stake From Starbucks to Walmart, retailers are investing to figure out how to speak to consumers on a personal basis, with the goal of offering products and services that are truly one-to-one recommendations. There are some hefty rewards…

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