Tag: disruptive tools

Four Steps to Modernizing Your CX with Bots and AI – Apparel Magazine

via Four Steps to Modernizing Your CX with Bots and AI  By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer interactions, differentiate…

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