Tag: customer service

3 AI-Driven Strategies For Retailers In 2019: Personalization, Optimizing Merchandising, Supply Chain, And Operations, Customer Service

via CMO.com  by Adobe 3 AI-Driven Strategies For Retailers In 2019 by Giselle Abramovich This article is part of our November 2018 series about the state of retail. Click here for more. Artificial intelligence is reinventing the retail industry as we know it. From personalized customer experiences across digital touch points to improved product management, this…

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Personalization may be the key to competing with Amazon- Business Insider

via Personalization may be the key to competing with Amazon by Daniel Keyes   This story was delivered to BI Intelligence “E-Commerce Briefing” subscribers. To learn more and subscribe, please click here. Most shoppers, 57%, are looking for something specific when they shop on Amazon, and 63% know what they want beforehand, according to a report from…

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Four Steps to Modernizing Your CX with Bots and AI – Apparel Magazine

via Four Steps to Modernizing Your CX with Bots and AI  By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer interactions, differentiate…

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To maintain growth momentum, Gucci is bringing production in-house- Glossy

via To maintain growth momentum, Gucci is bringing production in-house by Hilary Milnes Gucci isn’t slowing down, so Kering is revamping its production process and manufacturing network to account for the brand’s continued growth. In the third quarter of 2017, Gucci’s revenue rose 49 percent on a comparable year-over-year basis, to $1.9 billion, beating out…

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Seven Facts In Retail That Demand Change- DigitalistMag

via Seven Facts In Retail That Demand Change Customer loyalty is no longer the powerhouse that it once was. In the digital age, consumers expect top-notch customer service, and the ability to buy what they want, anywhere, and anytime, through various channels, offline and online. With brick-and-mortar stores seeing fewer and fewer purchases while online…

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