via Four Steps to Modernizing Your CX with Bots and AI By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer interactions, differentiate…
via Luxury brands are changing how they operate internally to react faster to customers by Hilary Milnes Luxury brands, feeling the heat from agile fast-fashion and online-only retailers, are speeding up production processes and reacting quicker to customer behavior by changing how they organize their businesses. “I know people are sick of hearing about the…
via Seven Facts In Retail That Demand Change Customer loyalty is no longer the powerhouse that it once was. In the digital age, consumers expect top-notch customer service, and the ability to buy what they want, anywhere, and anytime, through various channels, offline and online. With brick-and-mortar stores seeing fewer and fewer purchases while online…
E.L.S.E Helping Towards the Digital Transformation of Retail ELSE Corp listed among the most innovative business partners of Microsoft at NRF NRF stories from Microsoft about ELSE Corp: Is tech the new black? Using AI and VR to make brick-and-mortar shopping fashionable again Retail Revolution: Inside the Digital Transformation of Retail Discover the future of…
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