Tag: Conversational commerce

Conversational Commerce- AI And Robots In E-Commerce?

via digitalistmag.com Shopping In A Galaxy Not So Far Away: AI And Robots In E-Commerce by Erica Vialardi Unconscious imprinting from growing up a Gen-Xer during the original Star Wars years tells my generation that robots are futuristic. Except that is no longer so, and hasn’t been for a while now. One of the features…

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Four Steps to Modernizing Your CX with Bots and AI – Apparel Magazine

via Four Steps to Modernizing Your CX with Bots and AI  By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support of a human intermediary.” By optimally deploying disruptive tools, such as artificial intelligence (AI), automation, virtual assistants and bots, retailers can transform customer interactions, differentiate…

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How artificial intelligence is transforming customer engagement in retail- Microsoft Industry Transform Blog

via enterprise.microsoft.com How artificial intelligence is transforming customer engagement in retail by Shagun Lal, Global Marketing Director, Retail, Consumer Goods, Hospitality & Transportation, Enterprise & Partner Group The explosion of digital in retail is uncovering many new opportunities for retailers—from digitized back-end processes that are more efficient and distribution networks that improve agility, to true…

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