via Four Steps to Modernizing Your CX with Bots and AI By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support…
via Four Steps to Modernizing Your CX with Bots and AI By Lauren Kindzierski According to Gartner, “By 2020, 85 percent of all customer service interactions will no longer require the support…
via digitalistmag.com Why Machine Learning and Why Now? Machine learning is no longer just for smartphones or game shows. Here’s how to develop a strategy that will change the basis…